lsvip Privacy Policy
lsvip is committed to protecting the personal data of every Filipino player on the platform. This Privacy Policy explains exactly what we collect, why we collect it, and how it is kept secure and private.
Contents
Introduction
lsvip ("we," "us," or "our") operates the online gaming platform accessible at lsvip.cam, providing casino games, sports betting, bingo, live dealer tables, and related services primarily to players in the Republic of the Philippines. As part of delivering these services, lsvip collects and processes personal data about the individuals who register for and use the platform.
This Privacy Policy is issued in accordance with the Republic Act No. 10173 — Data Privacy Act of 2012 of the Philippines (the "DPA"), its Implementing Rules and Regulations, and relevant issuances of the National Privacy Commission (NPC). It sets out the categories of personal data lsvip collects, the purposes for which that data is processed, the legal grounds for processing, and the rights available to you as a data subject.
By registering for an account on the lsvip platform, using any of the Services, or otherwise providing personal data to lsvip, you acknowledge that you have read, understood, and agree to the collection and processing of your personal data as described in this Privacy Policy. If you do not agree, you must discontinue use of the platform.
Personal Data We Collect
lsvip collects the following categories of personal data in the course of providing the platform and its Services:
2.1 Identity & Contact Data
- Full legal name as it appears on a valid Philippine government-issued identification document;
- Date of birth (used for age verification — must confirm 21 years or older);
- Registered email address;
- Philippine mobile telephone number;
- Residential address (collected during full KYC verification).
2.2 Identity Verification (KYC) Data
- Copies of government-issued identification documents (e.g., PhilSys National ID, UMID, SSS card, driver's license, or Philippine passport);
- Selfie photographs submitted as part of document verification;
- Any supplementary documents requested to confirm identity, address, or source of funds in connection with anti-money-laundering compliance.
2.3 Financial & Transaction Data
- GCash account reference numbers and Maya wallet identifiers associated with deposits and withdrawals (note: lsvip does not store full payment credentials — tokenized references only);
- Bank account identifiers for BPI, BDO, Metrobank, and other bank transfer channels used;
- Complete transaction history including deposit amounts, withdrawal requests, dates, and statuses;
- Bonus allocation, wagering activity, and promotion redemption records.
2.4 Gaming & Behavioral Data
- Game session logs including games played, bet amounts, outcomes, and session duration;
- Responsible gaming tool settings including deposit limits, session reminders, and self-exclusion status;
- Betting market selections, odds accepted, and sports betting history.
2.5 Technical & Device Data
- IP address at time of registration and during each login session;
- Device type, operating system version, and browser type;
- Geolocation data (country-level only, used for jurisdictional compliance checks);
- Session identifiers, login timestamps, and platform access logs.
How We Collect Your Data
lsvip collects personal data through the following means:
- Directly from you — when you complete the account registration form, upload KYC documents, initiate deposits or withdrawals, contact customer support, or respond to surveys or promotions;
- Automatically — through cookies, web beacons, and server-side logging when you access or interact with the lsvip platform, as described in Section 7 of this Policy;
- From payment service providers — confirmation data from GCash, Maya, and banking partners when a deposit or withdrawal is processed. Note that lsvip receives confirmation of transaction completion, not your full payment credentials;
- From identity verification partners — where lsvip engages a third-party KYC verification service to assist in validating government-issued ID documents, that service processes and returns a verification result to lsvip;
- From fraud prevention services — risk assessment signals from fraud prevention partners used to detect account security threats and bonus abuse patterns.
Legal Basis for Processing
Under the Philippine Data Privacy Act of 2012, lsvip processes your personal data on the following legal grounds depending on the specific processing activity:
| Processing Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of contract (your use of the platform constitutes a service agreement) |
| Identity verification (KYC) | Legal obligation (PAGCOR licensing requirements and Anti-Money Laundering Act compliance) |
| Processing deposits and withdrawals | Performance of contract; legal obligation (AML/CTF regulations) |
| Responsible gaming monitoring | Legal obligation; legitimate interest in player welfare |
| Fraud prevention and security | Legitimate interest in protecting the platform and its users |
| Marketing communications | Consent (provided during registration and revocable at any time) |
| Platform analytics and improvement | Legitimate interest in improving service quality |
| Regulatory reporting | Legal obligation under applicable Philippine laws and PAGCOR regulations |
How We Use Your Personal Data
lsvip uses the personal data it collects solely for the following purposes:
- To create, verify, and manage your lsvip account, including processing your registration and verifying your identity and age;
- To process deposits and withdrawals via GCash, Maya, and other supported Philippine payment channels, and to maintain accurate financial records;
- To deliver the gaming and betting services you request, including operating live dealer tables, slot games, sports betting, and bingo;
- To administer promotional bonuses and loyalty programs, including verifying eligibility and calculating wagering completion;
- To provide customer support and resolve account disputes, complaints, and technical issues;
- To comply with anti-money-laundering obligations under RA 9160 (as amended), including transaction monitoring and suspicious activity reporting to the AMLC;
- To operate responsible gaming tools, including monitoring for problem gambling indicators and enforcing self-exclusion elections;
- To detect, investigate, and prevent fraud, bonus abuse, multi-accounting, and other prohibited conduct;
- To send you transactional communications (account confirmations, deposit notifications, withdrawal updates) that are necessary for the service;
- To send you marketing communications about lsvip promotions, new games, and platform updates — only where you have provided consent and only via the channels to which you have subscribed;
- To improve the lsvip platform through aggregate behavioral analytics and performance monitoring.
lsvip will not use your personal data for any purpose not described in this Privacy Policy without first obtaining your explicit consent, unless required to do so by applicable Philippine law or a competent regulatory authority.
Data Sharing & Third Parties
lsvip does not sell your personal data to any third party under any circumstances. Your data is shared with third parties only in the following limited circumstances:
6.1 Service Providers (Data Processors)
lsvip engages carefully selected third-party service providers who process personal data on our behalf under binding data processing agreements that require them to maintain appropriate security standards and to process data only as instructed by lsvip. These include:
- Payment processing partners (GCash, Maya, GrabPay, BPI, BDO, Metrobank, and other Philippine payment channels);
- KYC and identity verification service providers;
- Fraud detection and prevention platform providers;
- Cloud hosting and infrastructure providers;
- Customer support software providers;
- Game content providers (live dealer studio operators and RNG game developers) — limited to session data necessary for game operation.
6.2 Regulatory and Legal Authorities
lsvip will disclose personal data to government authorities, regulators, or law enforcement agencies where required by applicable Philippine law, including but not limited to the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), PAGCOR, and the Bureau of Internal Revenue (BIR).
6.3 Business Transfers
In the event of a merger, acquisition, or sale of all or part of lsvip's business, personal data held by lsvip may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the acquiring entity through a prominent notice on the lsvip platform or via email at least thirty (30) days before any transfer takes effect.
Cookies & Tracking Technologies
lsvip uses cookies and similar tracking technologies on the lsvip.cam website to support platform functionality, maintain your login session, and understand aggregate usage patterns. The following categories of cookies are used:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential / Functional | Maintain your login session, remember your preferences, and enable core platform functionality. Without these, the platform cannot operate. | No — required for service |
| Security | Detect suspicious login activity, prevent CSRF attacks, and identify unusual session behavior. | No — required for security |
| Analytics | Aggregate, anonymized data on page visits, feature usage, and device types — used to improve the platform. No personally identifiable information is included. | Yes — via cookie settings |
| Responsible Gaming | Track session start times and durations to support session reminder functionality and enforce self-exclusion restrictions. | No — required for compliance |
You can manage non-essential cookie preferences through your browser settings. Disabling all cookies may impair the functionality of the lsvip platform. For more information on managing cookies in popular browsers used in the Philippines (Chrome on Android, Safari on iOS), visit the relevant browser's support documentation.
Data Retention
lsvip retains personal data only for as long as is necessary to fulfill the purpose for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:
- Account registration and identity data: Retained for the duration of your account's active status plus a minimum of five (5) years after account closure, as required by PAGCOR licensing conditions and AML regulations;
- KYC verification documents: Retained for a minimum of five (5) years from the date of submission or the date of account closure (whichever is later), per AMLC record-keeping requirements;
- Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, in compliance with the Anti-Money Laundering Act and BIR requirements;
- Game session logs: Retained for a minimum of two (2) years for dispute resolution purposes, and up to five (5) years where required by regulatory record-keeping obligations;
- Customer support correspondence: Retained for two (2) years after the closure of a support case;
- Marketing consent records: Retained for the period of your consent plus two (2) years after withdrawal to evidence compliance.
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in a manner that renders it incapable of re-identification. Where anonymization is not technically feasible, data will be securely destroyed.
Data Security Measures
lsvip implements technical and organizational security measures appropriate to the sensitivity of the personal data it processes. Key measures include:
- Transport Layer Security (TLS 1.3): All data transmitted between your browser and the lsvip platform is encrypted using 256-bit TLS, preventing interception by third parties;
- Encryption at rest: Sensitive personal data, including KYC documents and financial records, is encrypted at rest using AES-256 encryption on lsvip's cloud infrastructure;
- Access controls: Access to personal data within lsvip is restricted to staff who require it for their specific job function, governed by role-based access control and reviewed regularly;
- Two-factor authentication: All internal staff accounts with access to production systems and personal data are required to use multi-factor authentication;
- Regular security audits: lsvip engages independent third-party security firms to conduct penetration testing and vulnerability assessments on a regular schedule;
- Incident response: lsvip maintains a documented data breach response procedure. In the event of a personal data breach affecting your rights and freedoms, lsvip will notify you and the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, as required by the Data Privacy Act.
Your Rights as a Data Subject
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by lsvip. To exercise any of these rights, contact lsvip's Data Protection Officer using the details in Section 14.
Right to Be Informed
The right to know whether lsvip processes your personal data and to receive clear information about that processing — which is the purpose of this Privacy Policy.
Right of Access
The right to obtain a copy of the personal data lsvip holds about you and to receive information about how it is processed.
Right to Correction
The right to have inaccurate or incomplete personal data corrected. Many account details can be updated directly in your account settings after login.
Right to Erasure
The right to request deletion of your personal data where retention is no longer necessary. Note that AML and licensing obligations may require lsvip to retain certain data notwithstanding an erasure request.
Right to Object
The right to object to processing carried out on the basis of legitimate interest, including direct marketing communications. Marketing opt-out can also be actioned directly through your account notification settings.
Right to Complain
The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe lsvip has not handled your personal data in accordance with the Data Privacy Act.
lsvip will respond to data subject rights requests within thirty (30) calendar days of receipt. Where a request is complex or numerous, this period may be extended by a further thirty (30) days, with notification provided to you before the initial period expires.
Children's Privacy & Age Restriction
The lsvip platform is strictly restricted to individuals who are 21 years of age or older, in compliance with PAGCOR regulations applicable to online casino-style gaming in the Philippines. lsvip does not knowingly collect personal data from individuals under 21 years of age.
If lsvip becomes aware that personal data has been collected from an individual under the age of 21 — whether through a fraudulent registration or any other means — the account will be immediately suspended, all associated data will be reviewed, and the account will be closed. Any balance held on such an account will be held pending investigation and, where applicable, returned to the payment source used for deposits.
Parents or guardians who believe their child may have registered on the lsvip platform should contact support through the 24/7 live chat or via the email address in Section 14 immediately. lsvip will prioritize investigation and resolution of any such report.
Cross-Border Data Transfers
lsvip's primary operations are based in the Philippines, and the majority of personal data processing occurs within the Philippines. However, some of lsvip's third-party service providers — including cloud infrastructure providers, fraud detection platforms, and live dealer game providers — may operate servers or processing facilities located outside the Philippines.
Where personal data is transferred to a country or territory outside the Philippines, lsvip ensures that appropriate safeguards are in place to protect the data in a manner consistent with the requirements of the Philippine Data Privacy Act. These safeguards include:
- Contractual clauses in data processing agreements that impose DPA-equivalent obligations on the recipient entity;
- Verification that the recipient country maintains an adequate level of data protection as assessed by the National Privacy Commission; or
- Standard contractual clauses approved by the NPC for international data transfers.
For information about the specific countries to which your data may be transferred and the safeguards applicable to each transfer, contact lsvip's Data Protection Officer at the details listed in Section 14.
Changes to This Privacy Policy
lsvip reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, or the platform's data processing activities. The effective date displayed at the top of this document will be updated each time a revision is made.
Where changes are material — meaning they significantly affect how your personal data is processed or expand your rights obligations — lsvip will provide advance notice through one or more of the following channels: a prominent notice on the lsvip platform upon your next login, an email notification to your registered address, or an in-platform notification. Minor clarifications that do not affect the substance of data processing may be made without advance notice.
Your continued use of the lsvip platform following the effective date of any revised Privacy Policy constitutes your acknowledgment and acceptance of the updated terms. If you do not accept the revised Policy, you may close your account and withdraw your available balance by contacting the lsvip support team.
Contact & Data Protection Officer
lsvip has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Philippine Data Privacy Act and for handling data subject rights requests and privacy inquiries. You may contact the lsvip DPO or the general support team through the following channels:
- Email (plain text — not a link): [email protected] (include "Privacy Request" in the subject line)
- Live Chat: Available 24/7 through the lsvip platform after logging in. Average live chat response is under two minutes during peak hours. Identify your inquiry as a data privacy matter when connecting.
When submitting a data subject rights request, please provide your registered username and the email address associated with your account to facilitate prompt verification of your identity. lsvip will not process a rights request without first verifying that the request originates from the account holder.
Privacy at a Glance
How lsvip Protects Your Data
Six concrete commitments that define how lsvip handles the personal data of every Filipino player on the platform.
Data Privacy Act Compliant
lsvip's data practices are designed to comply with Republic Act No. 10173 — the Philippine Data Privacy Act of 2012 — and all relevant National Privacy Commission issuances and guidelines applicable to online service providers.
Zero Data Selling
lsvip has never sold user data to advertisers, data brokers, or commercial third parties, and has no intention of ever doing so. Your data is used to deliver the service you signed up for — nothing else.
256-bit TLS Encryption
Every session on lsvip — from login through to game play and withdrawal — is protected by TLS 1.3 transport encryption. Data stored at rest uses AES-256 encryption. Your information is secured at every point of its journey.
Dedicated DPO
lsvip has appointed a Data Protection Officer who is responsible for overseeing privacy compliance and handling data rights requests. Privacy is a dedicated governance function — not a task assigned to the legal team as an afterthought.
Full Data Rights Access
Access, correct, delete, or object to the processing of your personal data. Exercise any of your six data subject rights under the Philippine DPA by contacting lsvip support. Responses are provided within 30 calendar days.
72-Hour Breach Notification
In the event of a personal data breach that poses risk to your rights and freedoms, lsvip is committed to notifying affected players and the National Privacy Commission within 72 hours of becoming aware of the incident.
Trust & Transparency
Play at lsvip with Confidence
lsvip is built on trust — fair games, fast GCash payouts, honest bonus terms, and a privacy commitment grounded in Philippine law. Hundreds of thousands of Filipino players from Manila to Mindanao choose lsvip for exactly these reasons.
Must be 21 years or older. Gambling involves financial risk. Play responsibly.